- Email us at firstname.lastname@example.org
› The name of the person requesting the replacement card. If their name has changed since they were certified we need to know their original name also.
› Date of birth
› Photo in JPG format
› Tell us the Return address - where you want the new card sent to.
› Type of Certification requested - Open Water, Advanced, Specialty, Master. If the replacement is a Specialty we need to know which Specialty. (If the replacement is for Divemaster, Snorkel Instructor or Scuba Instructor -all levels- contact our office for a different replacement procedure).
› Give us the name of certifying instructor - full name is handy but first or last name is ok. If you do not remember the name of the Instructor, please give us the name of the Dive Center, Club or Educational Institution where you did your course.
ACUC's fee is as shown in the request questionnaire, which includes postage by regular mail service. Issuing time is 5 working days. If you need it urgent (in less than 2 working days), the price is 28 Euros plus we will charge applicable courier costs also in Euros.
If you wish, we will however send a confirmation letter by email which includes your ACUC registration number, date of certification and instructor for no additional charge, so sending a card by courier usually is not required.
ACUC accepts Visa and MasterCard only. ACUC will not send out replacement cards without prior payment. No COD orders are accepted by ACUC.